PRODUCTS
CERTIFICATES
CONTACT US
Email:
Tel:+8675586718316
USA buyer for capping sealing machines Overpayment informed first to customer then returned
Published by: SHENZHEN PENGLAI
Date:2016-05-12 10:23:26
One of our USA customer orders three (3*pcs) of machines from us . when we finished manufacturing the machinery our customer paid the balance
which he overpaid USD$4,860; We the next day confirmed the receiving of the balance only to find the mistake and informed the customer of the overpayment;
Our customer then even was not aware of the problem ;
I called the buyer via WhatsApp and explained the amount that our customer overpaid ; Finally our customer knew that and expressed their appreciation at our
honest ; To do business Honest is best policy ; What is yours should be yours ,thus not yours that should be return to God!
As below there is the process for this sincere business transaction:
WhatsApp call &msg to inform customer at the earliest time possilbe
Customer's bank slip for balance payment :
Overpayment refund from PENGLAI INDUSTRIAL CORPORATION LIMITED
Customer's letter for giving thanks after getting the overpayment from us :
Dear Titov,
we got your last payment at USD$16,270(SEE THE attached);
the balance that we should receive isUSD$11,410;
so we now transfer the overpayment USD$4,860
The bank copy see the attached
Best Regards
Jack Du
Penglai Pack <penglaipacking@gmail.com> schrieb am 8:50 Donnerstag, 12.Mai 2016:
Dear Jane,
Good evening!
We will refund you soon.
Meanwhile,could you please help ask Mr. Sergey Titov to have a check of his email for the draft bill of lading to confirm if there is anything to be revised?
I sent to him yesterday but no reply yet?
Thank you!
Best Regards
Michael Peng
Skype:penglaichina
- SHENZHEN PENGLAI INDUSTRIAL CORPORATION LIMITED
- Add:402,6th building ,Xinshisu Jiayuan,13# North Station Road,Luohu District,Shenzhen,Guangdong,China
- Postal code:518028
- Tel: 0086-15012795261 | Fax: 0086-755—25417648
- Website:
- http://penglaipacking.com/
On Thu, May 12, 2016 at 3:38 AM, Gaziyeva, Jane <janeg@htmed.com> wrote:
Dear MIchael,
Could you please let us know when the $4,889.00 refund will be made ?
Thank you for your prompt attention on this matter.
On Fri, Apr 29, 2016 at 10:42 PM, Penglai Pack <penglaipacking@gmail.com> wrote:
Dear Gary,
Yes, we noticed it also and will refund you.
Yesterday, I have sent all info needed for shipping to your forwarder and they would sent to their agent in US for confirming the shipping terms.
Since our Labor Day starts from tomorrow.
We will proceed shipping after May 3 once we return.
Thanks!
Best Regards
Michael Peng
Skype:penglaichina
- SHENZHEN PENGLAI INDUSTRIAL CORPORATION LIMITED
- Add:402,6th building ,Xinshisu Jiayuan,13# North Station Road,Luohu District,Shenzhen,Guangdong,China
- Postal code:518028
- Tel: 0086-15012795261 | Fax: 0086-755—25417648
- Website:
- http://penglaipacking.com/
On Fri, Apr 29, 2016 at 9:30 PM, Titov, Gary wrote:
Dear Michael, Yesterday we made a mistake in our payment to you. Unfortunately i did not account for the deposit we made previously and paid the full amount. As of today we made the following prepayments on Invoice YX23022016:
| Date | Amount |
| 02.23.16 | $3,989.00 |
| 03.17.16 | $900.00 |
| 04.28.16 | $16,299.00 |
| Total: | $21,188.00 |
| Invoice YX23022016 | $16,299.00 |
| Overpayment: | $4,889.00 |
Could you please arrange to refund the $4,889.00 back to our account? Attached are our bank details for East West Bank.
Thank you
Sincerely,
Gary Titov
CEO
On Fri, Apr 29, 2016 at 9:15 AM, Penglai Pack <jackdu999@yahoo.com> wrote
Dear Titov,
we confirmed your payment this morning at about 29min 8am and found that you paid more to us than the amount we should get ;
We will call you via WhatsApp and informed you of the case and soon return the overpaid money to you ;
Thanks&best regards
Jack Du
ALL RIGHTS RESERVED by ®PENGLAI INDUSTRIAL CORPORATION LIMITED
