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USA buyer for capping sealing machines Overpayment informed first to customer then returned
Published by: PENGLAI INDUSTRIAL CORPORATION
Date:2016-05-12 10:23:26
One of our USA customer orders three (3*pcs) of machines from us . when we finished manufacturing the machinery our customer paid the balance
which he overpaid USD$4,860; We the next day confirmed the receiving of the balance only to find the mistake and informed the customer of the overpayment;
Our customer then even was not aware of the problem ;
I called the buyer via WhatsApp and explained the amount that our customer overpaid ; Finally our customer knew that and expressed their appreciation at our
honest ; To do business Honest is best policy ; What is yours should be yours ,thus not yours that should be return to God!
As below there is the process for this sincere business transaction:
WhatsApp call &msg to inform customer at the earliest time possilbe
call whatsapp from PENGLAI.jpg
OVERPAYMENT.jpg
Customer's bank slip for balance payment :
balance slip from customer.jpg
 
Overpayment refund from PENGLAI INDUSTRIAL CORPORATION LIMITED
Overpayment wiring slip.jpg
 
Customer's letter for giving thanks after getting the overpayment from us :
OVERPAYMENT.jpg

On Thursday, May 12, 2016, Jack Du <jackdu999@yahoo.com> wrote:
 
Dear Titov,
 
we got your last payment at USD$16,270(SEE THE attached);
the balance that we should receive isUSD$11,410;
so we now transfer the overpayment USD$4,860
 
The bank copy see the attached
 
Best Regards
Jack Du
USD$16,270 balance settled .jpg
 
Penglai Pack <penglaipacking@gmail.com> schrieb am 8:50 Donnerstag, 12.Mai 2016:

 
Dear Jane,
 
Good evening!
We will refund you soon.
 
Meanwhile,could you please help ask Mr. Sergey Titov to have a check of his email for the draft bill of lading to confirm if there is anything to be revised?
I sent to him yesterday but no reply yet?
 
Thank you!

 

 
Best Regards
 
Michael Peng

Skype:penglaichina
  • SHENZHEN PENGLAI INDUSTRIAL CORPORATION LIMITED 
  • Add:402,6th building ,Xinshisu Jiayuan,13# North Station Road,Luohu District,Shenzhen,Guangdong,China  
  • Postal code:518028
  • Tel: 0086-15012795261 | Fax: 0086-755—25417648  


On Thu, May 12, 2016 at 3:38 AM, Gaziyeva, Jane <janeg@htmed.com> wrote:
Dear MIchael,

 
Could you please let us know when the $4,889.00 refund will be made ?
 
Thank you for your prompt attention on this matter.
 



On Fri, Apr 29, 2016 at 10:42 PM, Penglai Pack <penglaipacking@gmail.com> wrote:

Dear Gary,
 
Yes, we noticed it also and will refund you.
Yesterday, I have sent all info needed for shipping to your forwarder and they would sent to their agent in US for confirming the shipping terms.
 
Since our Labor Day starts from tomorrow.
We will proceed shipping after May 3 once we return.
Thanks!

 

 
Best Regards
 
Michael Peng

Skype:penglaichina
  • SHENZHEN PENGLAI INDUSTRIAL CORPORATION LIMITED 
  • Add:402,6th building ,Xinshisu Jiayuan,13# North Station Road,Luohu District,Shenzhen,Guangdong,China  
  • Postal code:518028


On Fri, Apr 29, 2016 at 9:30 PM, Titov, Gary <garyt@htmed.com> wrote:

Dear Michael, Yesterday we made a mistake in our payment to you. Unfortunately i did not account for the deposit we made previously and paid the full amount. As of today we made the following  prepayments on Invoice YX23022016:

 
 
Date Amount
02.23.16 $3,989.00
03.17.16 $900.00
04.28.16 $16,299.00
   
Total: $21,188.00
   
Invoice YX23022016 $16,299.00
   
Overpayment: $4,889.00
Could you please arrange to refund the $4,889.00 back to our account? Attached are our bank details for East West Bank. 
 
Thank you

Sincerely,
Gary Titov
CEO
 
On Fri, Apr 29, 2016 at 9:15 AM, Penglai Pack <jackdu999@yahoo.com> wrote
 
Dear Titov,
 
we confirmed your payment this morning at about 29min 8am and found that you paid more to us than the amount we should get ;
We will call you via WhatsApp and informed you of the case and soon return the overpaid money to you ;
 
Thanks&best regards
Jack Du
 

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